Seriously I should get much more than my current pay. Because besides receiving calls and taking down messages which are my main (and only) job, I have to:
-Be Aunt Agony where people call in to complain and scold and complain and scold and whine about their internet problems.
-Be at the mercy of some really unreasonable people who accuse you of something you simply didn't do. Worse still you can't even retort as much as you hate people accusing you because the customer is supposedly always right.
-Decipher some cryptic requests and enquiries which only made me more confused than ever.
-Do other stuff which are not in my job scope and which I have zero training in.
-忍气吞声 and sound friendly to those not-so-friendly people as much as they dun deserve my friendliness at all and as much as I wanted to swear at them.
-Be regarded to be not knowing what I'm doing when I'm just merely doing what a perm staff asked me to do (like look who's the one who is unsure of what she is doing man)
-Sound nice as much as I really feel like dying/peeing/eating/slacking.
-Hear some people preach to me about the govt and widening income gaps in Singapore even though I really wanted to knock off desperately and there were people waiting for me. In the end I got so pek chek and flustered I didn't know what exactly was I doing. Lucky there's this nice perm staff who assisted me very calmly. Got abit paiseh in the end, but oh well.
-Be treated as if I know everything. I only received calls for 3 days hello.
Worse still, this job is having a bad influence on my private life. Today I was on the train going home and I was listening to my MP3. For a brief moment I thought I forgot to remove my headset.
Next time, if you ever call the customer service, please remember to treat the person answering your call as an equal and give him the basic respect he deserves for the fact that he is also a human like you, no matter how you are frustrated you are. A customer is truly right only when he deserves it.
Man I should get $10 per hr or something.
Thanks Pek for listening me complain everytime I see her. Hahahaha...hopefully you're not too irritated hearing all my grumbling and complaining haha.
Today I was watching TV in the lobby when I saw the news of Xu Weilun. They showed a footage of people carrying her body back to Taipei. Sigh. It still feels very surreal knowing about her death cos it's simply too sudden and shocking. Though I'm not a fan of her and I dun really know her well, I still feel this sense of sadness and loss knowing about her death, reading up on her reports, watching her news. I can never forget the most unfortunate way she died in. Imagining her in the painful state she was in when she slipped into deep coma was depressing.
Now I just hope that she can rest in peace and go to a better place, where she will be forever blessed.